Privacy Policy
How we handle and protect your personal information
Last updated: January 2024
Plasma Rise Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and pension advisory services.
Who We Are
Plasma Rise Limited is a pension advisory firm registered in England and Wales (Company Number: 07654321). Our registered office is at 47 Retirement House, Westminster, London SW1A 2BN. We are authorised and regulated by the Financial Conduct Authority (FCA Reference Number: 123456).
For data protection purposes, we are the data controller. This means we determine how your personal data is processed and for what purposes.
Information We Collect
We collect and process different types of personal information depending on how you interact with us:
When You Visit Our Website
- Technical information including IP address, browser type, and operating system
- Information about your visit including pages viewed, time spent, and navigation paths
- Cookie data as described in our Cookies Policy
When You Contact Us
- Name and contact details
- Content of your enquiry or correspondence
- Any information you choose to share about your circumstances
When You Become a Client
- Full name, date of birth, and contact information
- National Insurance number
- Employment and income details
- Pension information including scheme names, reference numbers, and values
- Bank account details for fee collection
- Information about your financial circumstances and objectives
- Health information where relevant to your pension planning
- Identity verification documents
How We Use Your Information
We use your personal information for the following purposes:
- Providing services: To deliver pension advisory services, including analysis, recommendations, and ongoing support
- Communication: To respond to enquiries, provide updates, and send relevant information about our services
- Legal obligations: To comply with regulatory requirements, including anti-money laundering checks and FCA reporting
- Contract performance: To fulfil our contractual obligations to you as a client
- Legitimate interests: To improve our services, maintain records, and protect our business
- Website operation: To ensure our website functions correctly and to analyse usage patterns
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to perform our services under our agreement with you
- Legal obligation: Processing required to comply with financial services regulations
- Legitimate interests: Processing necessary for our legitimate business interests, where not overridden by your rights
- Consent: Where you have given specific consent for particular processing activities
Sharing Your Information
We may share your personal information with:
- Pension providers: To obtain information about your pensions and implement recommendations
- Platform providers: Where we recommend transferring pensions to a new provider
- Professional advisers: Including accountants and lawyers where necessary
- Regulatory bodies: Including the FCA and Financial Ombudsman Service when required
- Service providers: Who help us operate our business, under strict confidentiality agreements
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted storage and transmission of sensitive data
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection
- Physical security of our premises
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected. For financial advisory services, regulatory requirements typically require us to keep records for a minimum of six years after our relationship ends. Some information may be kept longer where required for legal or regulatory purposes.
Your Rights
Under data protection law, you have rights including:
- Access: The right to request copies of your personal information
- Rectification: The right to request correction of inaccurate information
- Erasure: The right to request deletion of your information in certain circumstances
- Restriction: The right to request restricted processing in certain circumstances
- Portability: The right to receive your data in a portable format
- Objection: The right to object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details below.
International Transfers
Your personal information is primarily stored and processed within the United Kingdom and European Economic Area. If we need to transfer data outside these regions, we ensure appropriate safeguards are in place.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, contacting you directly.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact:
Data Protection Officer
Plasma Rise Limited
47 Retirement House
Westminster, London SW1A 2BN
Email: [email protected]
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.